SHIPPING
We understand that you’re eager to receive your personalized items as soon as possible, which is why we strive to process and ship all orders promptly. Our standard shipping times are 2-7 days, but please note that shipping times may vary depending on your location and the volume of orders we’re processing.
We offer both domestic and international shipping options, and you can select your preferred shipping method during the checkout process. Please ensure that you provide accurate shipping information, including your correct shipping address and contact details, to avoid any delays or issues with your order.
We are not responsible for any delays or delivery failures caused by incorrect shipping information provided by the customer.
RETURN POLICY
What cannot be returned: No returns will be accepted after 14 days of receipt of the purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 14 days of receipt of purchase.
Returns for exchange or store credit: must be made within 14 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
CUSTOM PRINT
At our online store, we take pride in offering personalized and custom-printed items that are made especially for you and your pet. Please note that custom-printed items are made to order and may require additional processing time.
The production time for custom-printed items is typically [insert estimated time frame], but this may vary depending on the complexity of the design and the current order volume. Rest assured, we will make every effort to create your custom-printed items as quickly as possible while maintaining the highest quality standards.
Please note that personalized or custom-printed items cannot be returned or exchanged, as they are specifically made for you and your pet. Additionally, for hygiene reasons, certain items such as pet food, treats, or grooming products may not be eligible for return.
Our customer service team is available to assist you and ensure that you have a positive shopping experience with us. Note: Please review our sizing charts and product descriptions carefully before placing an order to ensure that you select the correct size and design for your pet.
We are not responsible for any sizing issues or design preferences once an order has been placed and personalized. We thank you for your understanding of our shipping and return policies, and for choosing our online store for your personalized and custom-printed doggy items.
Your satisfaction is our top priority, and we are committed to delivering high-quality products that will bring joy to you and your furry friend.
Shop with us today and let your dog’s style shine with our personalized and custom-printed items!